19,005 total
Idiel in customer service has been amazing. For some reason my module 1 on foot health practitioner course changed from P to F. She's reassured me that it will be sorted out by the technical team and when she returns to work on Monday she will chase up tech team so that I can submit module 6. Really reassuring. Thanks Idiel. I will look forward to talking to you after weekend.
Date of experience: May 01, 2024
I'm doing access course since last year
I applied for uni 2024 and received conditional offer to complete the access course, however I stuck in unit 14 ( only one part) and now nearly 2 months I cannot submit anywork for my tutor in order to complete the course.
I have until 30th of June to complete it otherwise won't receive certificate for 2024 entry.
1 question in a unit probably would be the barrier to get into uni this year🙂
I'm so frustrated.
Date of experience: May 02, 2024
I spoke to Aaron today on call. I rang initially for some information and advice on the best steps for me to take my business forward. Aaron was extremely helpful in explaining everything I needed to know about courses and where they lead, and was generally just delightful to speak with, bringing a smile to my face with how respectful he is, his friendly demeanour and humour. My experience of calling couldn't of been better. I have hung up feeling extremely excited, supported and happy from a lovely conversation. Every company should have an Aaron!
Date of experience: May 03, 2024
Reply from learndirect Limited
Good afternoon Alethea Pepper
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Aaron :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I had an amazing experience. The customer service was outstanding; this was exactly what I was looking for. I was very pleased with the service from your representative Adebayo Shobaloju. He went above and beyond to help me find the perfect course and took me through it. I am very grateful to him for his time and patience. Adebayo, thank you.
Date of experience: March 17, 2024
Reply from learndirect Limited
Good afternoon Portia Ophory
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Adebayo :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
It's been a great conversation. I was informed about the training and felt supported. No stupid questions! All were welcome and answered in a clear and precise way.
I look forward to beginning my next academic journey!
Date of experience: May 03, 2024
Reply from learndirect Limited
Good afternoon Monika
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to John :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Made enquiries from Learn Direct and Adebayo Shobaloju was really helpful and patient. Gave all details and asked if I had any further questions. One of the best service I could ever wish for.
Date of experience: May 03, 2024
Reply from learndirect Limited
Good afternoon Oyedotun
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Adebayo :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I had Ben Harvey contact me to discuss the course I was interested in. He was so helpful in answering any questions and explained things to me in such an easy and simple way. Extremely friendly and happy and made me feel comfortable with the decisions I had to make with finance. There was no pressure or pushing. He was wonderful to speak to.
Date of experience: May 01, 2024
Reply from learndirect Limited
Good afternoon Shannon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Ben :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I would like say big thank you Edina for helping through with sorting out the arrangement for me to receive my certificate for my course. Which she helped me through the process in what to do and it was all sorted.
Many thanks
Jonathan Maurice
Date of experience: May 03, 2024
Reply from learndirect Limited
Good afternoon MAURIARTY
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Edina :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
The person who assisted me, Alex was friendly, Patient and really helpful with assisting me finding the right course for me and even checked me a few days later whilst I looked into things to inform me as a sale. I look forward to doing my course now and know if I have any questions I have amazing help going forward.
Date of experience: April 30, 2024
Reply from learndirect Limited
Good afternoon Callum,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Alex :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Aaron is an extreme asset to your company. He was an extreme help and very friendly and understanding. He provided great comfort as I embark on my new learning journey.
Date of experience: May 03, 2024
Reply from learndirect Limited
Good afternoon lauren wilder
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Aaron :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Daisy was the adviser who helped me through the process to finally decide which course was right for me with ease. Any questions that I needed answering she answered them and very professional. I highly recommend Learn direct.
Date of experience: May 01, 2024
Reply from learndirect Limited
Good afternoon Vix
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Daisy :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Khaled was wonderful, He gave me very sound and easy to follow advise on registering and enrolling for My desired course. Thank you Khaled 😊
Date of experience: May 02, 2024
I have successfully completed my 180 hour Level 5 TEFL online course. As a result, I have learned a lot of useful methods. Today I asked a question about getting a certificate and got a satisfactory reply from Ms.Holly. Thanks to her and i-to-i learning platform! :))
Date of experience: April 29, 2024
Reply from learndirect Limited
Good afternoon To'lkin Sharipov
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Holly :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Once you register with them when you have challenges of payments you are in problems, especially when you are not working.A bill follows you to pay even if you haven't attended the classes.Even though they discuss payment plan what payment plan can one do when not working?You receive letters with a bill and you wouldn't even have started the classes but only registration.
Date of experience: April 17, 2024
Really happy with course, everytime I've contacted them the replies have been dealt with asap and always happy to accommodate.
Date of experience: May 04, 2024
Wow! I just had a very good text chat with Edina concerning my personal cash flow. The college was only too willing to support me and delay me paying my next x 2 Access to Higher Education Diploma payments. Edina helped and supported me and now I have a new date in the future to continue to pay monthly for my studies. Thanking everybody within the team so much.
KInd regards
Stephen Allan James Evans.
Date of Birth: 22/10/1979.
Date of experience: April 28, 2024
Reply from learndirect Limited
Good afternoon Stephen Evans
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Edina :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Edina was wonderful at providing me with answers and helping me to get in touch with the right people for any follow ups.
Great customer service!
Date of experience: May 03, 2024
Holly is a friendly and lovely member of the team ! The online customer service agents on the chat service are much quicker and more reliable then calling, (as was on call for an hour waiting with no response.) Where as Holly responded within 10 minutes and quickly solved my problem. :)
Date of experience: April 29, 2024
Reply from learndirect Limited
Good afternoon Charlotte Davies
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Holly :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Good course & the helpline are quick to respond with any technical or course issues. This allowed me to work full-time whilst studying.
Date of experience: May 03, 2024
Reply from learndirect Limited
Good afternoon T P
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Idiel in customer service was brilliant in helping with my query via online chat. Quick response back. So thankyou.
Date of experience: May 03, 2024
