8,103 total
Haart Coventry are abysmal. Don't answer the phone and in the rare instances they do nobody gets back to you. Have had a dreadful experience throughout with them and the final straw is they did not submit deposit claim against tenant.
Date of experience: April 01, 2024
Samantha Ramsey and the team at Haart looked after us so well, they were really quick in answering questions and always on the other side of a call or email. Thank you Sammy for all your support and guidance !
Service was excellent !
Date of experience: May 03, 2024
I was having difficulties filling out a form relating to the sale of my property. I called in at the regent street office, and met a lady ren pugh. Basically she took over, and completed everything for me.lovely friendly helpful lady. Thank you ren. Much appreciated.
Date of experience: January 04, 2024
Zero contact
100% miscommunication
Never answer the phone
One agent will tell you one thing then someone else will tell you another
Take property offline without even giving warning.
Date of experience: April 30, 2024
Organised a valuation for our property.The appointment was changed once and a week later ,when rearranged, nobody turned up.I had no call,no email ,no explanation and no apology.I will definitely not choose Haart to sell my house.Dissapointing.
Date of experience: April 25, 2024
They cause damage to neighbouring properties through poor vetting of tenants in order to make a quick buck. When approached, they pass the blame, use delay tactics, or don’t respond. They lie to landlords by ignoring instructions provided by property owners.
Date of experience: March 16, 2024
Very pleased with Haart great service and jack looked after everything highly recommended Malc Loughborough
Date of experience: May 03, 2024
Thanks to the Haart team for their help in completing all the documents, for rent, everything goes quickly and smoothly
Date of experience: May 02, 2024
5 major issues
1. Difficult to get in touch with as either landlord or tenant - and this has been an issue for at least 18 months
2. Tenant needed dishwasher issue resolved - after 6 weeks with no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property).
3. The tenant had an issue with flooding - again no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property). I needed to visit the property, engage with insurers and arrange repairs myself.
4. There was an issue with electrics - again no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property). I needed to visit the property, engage with insurers and arrange repairs myself.
5. The tenant's tenancy agreement was allowed by Haart to expire - even though I had discussed with Haart what renewal terms were needed and the tenant had agreed. This was negligence by Haart ..
After all this, I did visit the Southgate office in person to get them to explain why I had been paying a management fee for over a year - with no evidence of service? Before that visit, lots and lots of emails ... I informed Haart again that since they were not providing a management service I wanted to end the letting agreement!
And the best part is that they expect me to pay a termination fee on a letting agreement they allowed to lapse!!
Date of experience: May 02, 2024
Having the services of Olivia King from Haart was a wonderful experience. She was professional, responsive, and went above and beyond to attend to my concerns.
Olivia King's attention to details and commitment to customers satisfaction stood out. I recommend Olivia King's services to anyone who has anything to do with Haart.
She's one of the best hands Haart has.
Thank you Olivia 😊
Date of experience: April 25, 2024
Reply from haart
Good morning Lukman, thank you so much for your kind words and positive feedback for Olivia and her 5-star service. Have a great day! Newport Property Management
It wasn’t great it was fantastic service from Harmeet Kaur and Gurinder Sodhi she made the journey very smooth received the key and I was very pleased with the kindness approach. I would recommend to anyone seeking a place they will guide you in every way.
Date of experience: April 25, 2024
Reply from haart
Thank you for your kind words Vijaya. Harmeet @ haart lettings
I have worked with many estate agents buying, renting and selling property. It is key when dealing with clients that you listen to the needs of the client and understand that their needs are the priority. I recently asked Haart Norwich to organise the letting of my property. Letting property is a risk and can be very stressful. Bethany from the Norwich Office made the whole process easy, stress-free and quick. Bethany listened to my needs, understood the situation and made the whole process of letting my property an absolute dream. When I had many other things happening in my life she focussed on what needed to happen and maintained composure throughout leading to excellent communication and the property being let in no time. I thank Bethany and the team so much and look forward to working with her and the team in the future, Thank you. Recommended!
Date of experience: April 19, 2024
Reply from haart
Thank you for your great feedback, we look forward to continuing to work with you in the future. If you need anything going forwards, you know where we are! Bethany Adams - Lettings Team
I rang to make a rent payment over the phone and was talking to Leanne she was advising me the systems were slow and to bear with her which I did! I made my payment and she was very friendly and professional and we had a friendly chat chat whilst waiting for the system to upload! Great service as usual
Date of experience: April 26, 2024
Reply from haart
Good morning Sarah, thank you so much for your kind words and positive feedback for Leanne and her 5-star service. Have a great day! Newport Property Management
Faith from the Clacton office was very professional and personable both during the viewing and through the acquisition process. Faith is a thoroughly professional lady who presents the company well in all regards and made this sometimes tricky process easier
Date of experience: April 26, 2024
Reply from haart
Hi Will, thank you for the 5* review for Faith! Jamie Wass Area Partner Clacton haart
My sister and I would like to thank Kea Asomuyide for providing a great service and assistance during the negotiations while selling our house.
Kea has been eager to help, enthusiastic and very responsive.
We wish Kea all the best, she is a great asset to Haart.
Suzel Andrews/ Nikki Mulcahey
Date of experience: February 24, 2024
Once we Sold Samantha Ramsey was very attentive and efficient in keeping us informed and liaising with our Solicitor. Sammy remained calm and extremely kind and polite at all times. We would like to thank all the staff at Haart on the Sales team especially James who was very attentive from the beginning. We wish you all success in your careers and recommend Haart Clacton. Thank you!
Date of experience: April 19, 2024
Reply from haart
Hi Mr Thacker, thank you for the 5* review for Samantha & James! Jamie Wass Area Partner Clacton haart
I contacted Haart multiple times over the course of a week and was told someone would ring back. They never did. When I eventually got an appointment for a viewing they didn’t even bother to turn up! Non existent customer service.
Date of experience: April 22, 2024
I visited them and gave all the details for the kind of apartment I was interested in buying. I got a call back with details of the apartment which met all the details i had asked for. Once scheduled
1. they called a day before and changed the time which I agreed to.
2. they came 5 mins late and gave us 10 minutes to check the apartment as he has was in a rush.
3. he had no idea about the apartment amenities and was not even interested in showing us around.
Date of experience: April 27, 2024
Reply from haart
Dear Anshu,
Thank you for taking the time to provide feedback on your recent visit to our property.
We sincerely apologize for the inconvenience caused during your viewing experience. We are disappointed to hear about the issues you encountered, such as the change in scheduled time, tardiness, and lack of knowledge about the apartment amenities from our representative. This is certainly not the level of service we strive to provide to our customers. Rest assured that we will address these concerns with our team to ensure that such incidents do not occur in the future.
Your feedback is invaluable to us as we continuously work towards improving our services. If you would be willing to give us another chance, we would appreciate the opportunity to make it right and provide you with a more positive experience.
Please feel free to reach out if you have any further questions or concerns.
Thank you again for bringing this matter to our attention.
Kim was very helpful from the word go.
Great service & very knowledgeable.
Date of experience: May 01, 2024
Laura has been brilliant throughout the whole searching for property. She’s kind and knowledgeable about all the properties we have seen! Fully recommend her and the team at haart Ely!
Aaron
Date of experience: April 23, 2024
Reply from haart
Thank you for taking the time to leave us a review on the service you have received from haart Ely. Kind Regards Scott Hall (Senior Branch Manager)
