Blogs
Customer Experience
Self-check-in kiosks to play bigger role in health care facilities
Self-check-in kiosks allow greater workflow efficiency for providers and staff, reduce costs and safeguard protected health information.
Sponsor: Frank Mayer and Associates, Inc.
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Why healthcare kiosks are essential in the changing medical landscape
Once the coronavirus pandemic ends, the procedures medical facilities have put in place to streamline services and keep workers safe will remain, with clinics and hospitals looking to invest in strategies to maintain efficiency and facilitate patient and employee health.
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The demand for hand sanitation stations has arrived
In addition to dispensing hand sanitizer, a sanitation station can also provide antibacterial wipes and face masks. The importance of these basic sanitary products can be witnessed in their unprecedented demand in the recent past, which is expected to last indefinitely.
Commentary
Answers to common self-service kiosk questions
Dave Loyda, director of strategic initiatives at Frank Mayer and Associates, Inc., provides answers to questions companies frequently raise when considering self-service kiosks to meet customer needs.
Commentary
Interactive kiosks in retirement homes: a handy guide
Adding interactive kiosks is a great way for seniors to get information they need, create a social space in retirement homes, and even play fun, interactive games.
Commentary
Why digital kiosks keep finding more use cases
From providing access to maximizing efficiency, reducing wait times, and enhancing the overall customer experience, electronic kiosks can be used by businesses and organizations of all kinds to help them meet their goals.
Commentary
ICX Summit: our customer experience collaboration lab
The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer experience ecosystem.
2019 NRF Big Show Report
Interactive kiosk innovations let loose at NRF Big Show
Self-serve kiosks were dominant on the NRF trade show floor, offering a range of technologies such as artificial intelligence, robotics, virtual reality, augmented reality, facial recognition, voice recognition, machine learning, advanced analytics, digital currency acceptance and more.
Commentary
4 ways digital kiosks are transforming the patient check-in process
As patient check-in kiosks find their way into healthcare facilities and hospitals across the country, they're improving efficiency, providing secure access to patient information, and improving the overall patient experience all through a versatile and accessible self-service solution.
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Square integration with Kiosk Pro app enables self-service for iPads
The functionality of the Kiosk Pro app moves to a whole new level with the upcoming integration of Square POS payments, which will allow iPads to perform credit card transactions.
Commentary
Are kiosks ready for today's exciting digital technologies?
As kiosks continue to expand, kiosk manufacturers must assess how new digital technologies will impact their operations.
Commentary
10 reasons to attend the 2017 ICX Summit
If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.
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Getting your kiosk up to speed with ADA specs
According to a U.S. Census Bureau 2002 survey, there are more than 51 million individuals with disabilities in the United States. With such a large number of disabled individuals in the United States, it is important for self-service solutions to be built to comply with the Americans with Disabilities Act (ADA) specifications.
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Does off-the-shelf kiosk software exist?
Custom kiosk software is well known, but what about an off-the-shelf application that can be easily integrated into your kiosk? Do off-the-shelf solutions even exist?
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Kiosk news top 5: May edition
This month, our top stories examined cannabis kiosks, QSR kiosks and kiosk problem-solving. And one asked whether restaurant kiosks are designed to replace workers.
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Target empowers self-service wellness
Target has launched new wellness centers that enable customers to manage their health on their own smartphones or through various self-service devices. It is reformulating health care by making it a consumable retail product.
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How NFC tech can improve your kiosk
As NFC phones become the norm, it is allowing for the implementation of new features and functions in interactive kiosks that give kiosk operators the ability to provide greater levels of convenience and interactivity never before seen.
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Health care solutions developed with the patient in mind
It can be argued that the underlying premise of patient management is to provide answers and implement solutions to the question – "How can a patient's experience of the health care system be improved?" Therefore, any solution developed should be based on the patient's well-being, comfort and convenience.
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24/7 automated pharmacy services to reduce costs and improve employee satisfaction
In 2010, Berkshire Health Systems (BHS) opened their employee pharmacy as part of their comprehensive ‘Wellness at Work’ plan to offer better health services to their 3,500 employees and at the same time save money. BHS realized they needed a convenient yet cost effective way to capture 2nd and 3rd shift employee prescriptions.
