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Reviews of Fodele Beach & Water Park Holiday Resort - All Inclusive

5 out of 5
Fodele Beach & Water Park Holiday Resort - All Inclusive
Fodele, Malevizi, Crete Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 74 out of 145 reviews" "
Rating 8 - Good. 45 out of 145 reviews" "
Rating 6 - Okay. 15 out of 145 reviews" "
Rating 4 - Poor. 5 out of 145 reviews" "
Rating 2 - Terrible. 6 out of 145 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie Mae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023
Response from Marketing Team on Oct 14, 2023
Dear Valerie, thank you for scoring us so high, much appreciated! Your satisfaction with your stay is the greatest reward for us and was a pleasure accommodating you. We can’t wait to have you with us again for another unforgettable stay! Warmest regards and best wishes from the whole team of Fodele Beach Hotel

10/10 Excellent

MOJIBOLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Marketing Team on Aug 16, 2023
Dear guest,thank you very much for your perfect rating, our aim is to provide our guests memorable experiences and we are delighted to read that we were able to leave so positive impression. We thank you again for your time and we look forward to welcoming you back soon in our resort!Warmest regards

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Marketing Team on Jul 28, 2023
Dear Anna, thank you sincerely for choosing our hotel and the perfect rating. We are more than happy to read that your stay with us exceeded your expectations. We are looking forward to welcoming you back in the future! Kindest regards

10/10 Excellent

Philanthi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is kept very clean, the staff is amazing, the variety of food, the beach and water park ! You cannot ask for a better hotel to enjoy a quiet vacation with family and friends ! We felt safe and welcomed every single day
Stayed 10 nights in Jul 2023
Response from The Marketing team on Jul 19, 2023
Dear Philanthi,it is truly gratifying to read that you had an excellent stay at our hotel, we are delighted that you enjoyed the facilities. Most important is that our staff, warm and professional, fulfilled your expectations and we will gladly share your motivating feedback with the whole team. We are happy that we were able to offer you pleasant memories and look forward to welcoming you back in the near future! Best regards

10/10 Excellent

Jeffrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location; ideal for exploring Heraklion, Knossos, Rethymno areas (with a car). Staff were friendly. The food was plentiful, good and varied. The water slides were loads of fun. The cleanliness of the room was fine, but not spotless.
Stayed 7 nights in Oct 2022
Response from The Marketing team on Oct 27, 2022
Dear Jeffrey,thank you for the perfect rating and for your nice words about our resort. We are more than happy to read your kind comments for our staff and that your stay with us met your expectations. We send you our warmest greetings and would be very glad to welcome you back to our hotel in the future!

10/10 Excellent

Reuven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from The Marketing team on Oct 20, 2022
Dear guest, thank you for scoring us so high, much appreciated! Your satisfaction with your stay is the greatest reward for us and was a pleasure accommodating you. We can’t wait to have you with us again for another unforgettable stay! Warmest regards from the whole team of Fodele Beach Hotel

10/10 Excellent

Aviram

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from The Marketing team on Sep 21, 2022
Dear Aviram,we would like to thank you for choosing to stay with us and for sharing your appreciation with us. We are delighted to read that you had an excellent stay with us! Best regards

10/10 Excellent

Rony

Stayed 6 nights in Aug 2022
Response from The Marketing team on Sep 8, 2022
Dear Rony,we would like to thank you for your time and for your perfect review. We are extremely glad with your high rating, there is nothing more appreciated than satisfied guests.We hope to see you again in our resort and make your holidays even more enjoyable!Warmest regards

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not a 5 star hotel; not good value
This definitely isn’t a 5 star hotel, though we a good time and there positives: -The room feels new and is a decent size but balcony is small. Cleaning is OK -The food is great -Alcohol is really good from the main bars in the evening (premium brands, good selection) -The beach and waterpark are great -The staff are friendly BUT, there are many things that we’ve never experienced at a 5 star hotel and that would stop us staying again : - The swimming pool isn’t big enough for the number of guests; lots of people were arguing with reception about it. The sun loungers are crammed in next to each other and you can’t get them most of the time - it resembles a 3 star hotel in Benidorm. (the beach is better and we paid €30 for a cabana most days to have a good spot) -There is no drinks service by the pool or, more importantly, in any of the restaurants. If you want water at breakfast, wine at dinner, or a juice for your child, you have to go and queue for someone to serve you. They do bring water to your table at dinner but the staff are too busy and sometimes miss you. I’ve never known this in a 5, or even 4 star hotel. It's attrotious -There are lots of extra charges such as for ice cream or cocktails on the beach -There is no iron in the room and no way of getting one. Again, We’ve never known this in an hotel, let alone 5 star Overall, our child loves it but we wouldn’t stay again and don’t think it is good value for money (€400 a night)
Stayed 9 nights in Jul 2022
Response from The Marketing team on Aug 10, 2022
Dear Richard, thank you for taking the time to review our hotel. We truly value the opinions of our guests and its sad to read that we did not meet some of your expectations. Reporting though about iron, drink service and some extra charges at the bars, is clearly described in our site all the information about all inclusive and facilities that guests need to know. There are enough sunbeds for all the guests at the pools, water park and at the beach.However we are glad to read your nice comments about our kind staff, cuisine, beach and water park. We thank you again for your time, best regards

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We had overall a nice stay at Fodele beach. Positives: water park is great- very well organised and with lots os different slides and pools. It is the highlight of the hotel. Staff is nice and the entertainment team is absolutely fantastic- the best I have ever seen in hotels. Lots of entertainment options and evening shows. Beach is nice - not the most scenic but the water is warm and calm most days. Hotel is close to the airport (30min) which is very convenient. Negatives: hotel is built on a hill so be prepared to spend the whole day going up and down. Some parts of the hotel felt a bit tired and not 5 stars. For example the bathrooms by the pools. The lockers for the bathroom doors are dodgy and I got stuck twice and had to be released by people outside. The food could be better. There are lots of options on the main restaurant but generally food is oily. The wifi in the rooms doesn’t work. We moved rooms on the first night because of that but new room closer to reception was only marginally better. Staff drives around on golf carts which doesn’t feel safe for kids to walk around. Also the golf cart’s brake undid when we were removing our bags from it and almost hit our son. Lucky it was just a scare but it could have been serious.
Stayed 10 nights in Jul 2022
Response from The Marketing team on Aug 8, 2022
Dear Maria,we really appreciate the positive feedback and would like to thank you for highlighting the area that we could improve. Our team is continuously enhancing the services as we truly value the opinions of our customers. Its really sad to read that you faced inconvenient moments with the golf car. It was technical problem which was fixed. We have forwarded your comments though to the headquarters as the comfort of our guests is of paramount importance to us. However we are pleased to read your kind comments about our staff and our unique awarded Water Park. We thank you again and looking forward to welcoming you back. Best regards

8/10 Good

Verified traveler

Traveled with family
Stayed 6 nights in Jul 2022
Response from The Fodele Beach team on Aug 6, 2022
Dear guest,we thank you so much for your positive feedback, we appreciate the time you haven taken to share your nice experience stay at Fodele Beach. Best regards

2/10 Terrible

Zvi

Stayed 14 nights in Jul 2022
Response from Fodele Beach Team on Aug 12, 2022
Dear Zvi, We are sorry to hear about your recent stay. We try our best to make everyone feel welcomed. While it didn't meet your expectations, we still hope you had a great time. Hopefully we wish we can be the place you are looking for in your next visit. With kind regards, Fodele Beach Team

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
OK Overall
Crete was the third stop on our trip and we were so excited to check out this amazing waterpark resort overlooking the Aegean Sea. Overall the resort is ok. Things we loved: Staff was very friendly and helpful, Room was big and loved having 2 bathrooms, Waterpark was very fun, Beach was beautiful and the views even better. Loved the daily entertainment, we have never laughed harder than we did at the resort comedy show. Quick taxi ride from the Ferry Port or Airport. Things we wish were different: It is an All-inclusive that is mostly self service, you serve yourself everywhere you go, have to get your own food, your own drinks, no towel, drink or food service at the beach or the pools. Felt like a self service resort which was very odd to us for a 5-star hotel . Food was the same everyday and got very boring very quickly, reservations for the only 2 other restaurants were very inconvenient and difficult to make, plus wines were not included in the restaurant reservations. The enormity of the resort also makes it a bit exhausting to go from one end to the other.
Stayed 3 nights in Jul 2022
Response from Fodele Beach Team on Jul 25, 2022
Dear Guest, Thank you for choosing to stay at Fodele Beach & Water Park Holiday Resort and for bringing your review to our attention. It's great to hear that you were happy with the beach, staff, and food. On the other hand, we are concerned to note that you weren't fully satisfied with our restaurant and our food. We have taken into consideration your comments and have shared these with my colleagues. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better. Kind Regards, Fodele Beach Team

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We liked the private beach and layout of the property
Stayed 3 nights in May 2022
Response from The Marketing team on May 15, 2022
Dear guest,thank you very much for your feedback regarding your experience at our hotel. We are pleased to read that generally you enjoyed your stay. Indeed our beach is really attractive,300 metres long and awarded with the blue flag.We are looking forward to welcoming you back in the future. Best regards

10/10 Excellent

Sunday

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs at the desk were welcoming particularly Gianna and Michael. All the staffs were friendly and happy to help. Maria (the staff at the bar downstairs) was very cheerful and skilled in making good drinks. The facilities was great. Security was good At the pool areas, there is always life guards that are serious about making sure everyone is safe. I will give the hotel a rating of 9/10.
Stayed 4 nights in Oct 2021
Response from The Fodele Beach team on Nov 1, 2021
Dear Sunday,it was a great honor for all of us in Fodele Beach to have the opportunity to be at your service! We express our gratitude to you for sharing such a smashing review about your latest stay with us. We will share your comments with all our staff, as they motivate us to continue offering excellent service. Indeed, the wellbeing of our guests and associates is of paramount importance and we always remain on alert concerning the virus issue. Together with our team, looking forward to welcoming you back and providing to you our attention and hospitality. Best regards

10/10 Excellent

Guy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fodele Hotel - 07/2021
Perfect hotel for families with children. The water park is very good, clean and organized. The service and food are great. Ask for a room in the first row to the sea and you will get a perfect view and the sound of pleasant waves. Highly recommended!
Stayed 4 nights in Jul 2021
Response from The Marketing team on Aug 19, 2021
Dear Guy,thank you for giving us a perfect rating and for recommending our hotel to other travelers. Your amazing description of all our facilities and your fotos show that you had perfect time,which is a delighted feeling for us. Also, we are glad to see that you highlight our awarded water park with six pools and seven slides.On behalf of everyone at Fodele beach Hotel I would like to thank you for choosing to stay with us. Warmest regards..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Eddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully located resort with a great beach and a very nice water park. The resort is built on a mountain, so many stairs expect those who stay in the top rooms. There is a small train (active between 10:00 and 18:30) and a golf car to take you if you're not in shape to take the stairs. We reserved 2 beach front rooms and requested to have adjacent rooms as we are a family with kids. When we arrived, we received found that the rooms are comfortable, but quite old. The rooms were adjacent and inter-connected which was great. In the evening we found that the location of the rooms (below the main swimming pool) is unfortunate because there was loud music in the pool area. The morning after, we asked if there was an option to change rooms and they gladly offered us to switch to a 2 bedroom family accommodation. No beach front, but much nicer and nicely renovated accommodation. I would recommend going for a renovated room, but unfortunately, there is no easy way to know if a room is renovated or not when you book online. The water park was the main reason we selected this resort, and it was indeed great fun. We stayed in early October and the water in the swimming pool was cold, so we tried the heated pool (which is external), but the water there were not much warmer... Breakfast is varied and excellent, but lunch and dinner, although varied, was not tasty.
Stayed 7 nights in Oct 2020
Response from The Marketing team on Oct 19, 2020
Dear Eddy,thank you for taking the time to review your stay with us.We are very pleased to read that enjoyed our facilities and that you had a pleasant stay and we much appreciate your compliments about our resort. Also, we truly value the opinions of our guests and we take notice about your comments concerning our restaurant as they help us to improve our services. Once more we thank you, also for recommending our hotel to other travelers and looking forward to seeing you again soon! Bests regards..

10/10 Excellent

Schlomo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our highest expectations
We had high expectations, but the hotel managed to exceed even these highest expectations. Great service, best waterpark of all hotels we have been to, very big facility that could enable us even to dance in the big plaza to the sound of live music, and to eat meals without having to book in advance. And on top of that - gave us 4 hours to stay in one of our rooms for free until leaving to the airport. It was our second visit after 7 years and definitely would like to come back. Very recommended by our whole family (9,12 and 15 year old).
Stayed 1 night in Oct 2020
Response from The Marketing team on Oct 11, 2020
Dear Schlomo, thank you for staying with us again, we appreciate your loyalty and your continued trust in our hotel! We do our best to make our repeater guests to feel really at home and make us deserving of your loyalty.Your comments about our friendly staff and our awarded water park,makes us really proud as we all put immense effort to make each guest's stay unforgettable. Looking forward to seeing you again soon! Best regards..

10/10 Excellent

Rachely

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing hotels for family with kids. The beach is perfect, the food is great, especially for kids. The additional restaurants have amazing food.
Stayed 4 nights in Sep 2020
Response from The Marketing team on Oct 9, 2020
Dear Rachely, thank you very much for finding the time to write this smashing review regarding your recent stay at Fodele Beach Resort. We are extremely glad that we have fulfilled your expectations and your review will be shared with the whole team as it represents an excellent incentive for all of us to continue toward our highest mission,”feel at home away from home”.Looking forward to welcoming you back, hopefully soon!

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020
Response from The Marketing team on Sep 6, 2020
Dear guest,thank you for giving us a perfect rating We are very glad to read that you fully enjoyed your stay with us and we hope your next stay will be with us again..Best regards

10/10 Excellent

Chris, Surrey, UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with sea views from most rooms. A good selection of quality food in the restaurant and the way the perspex screens had been installed for COVID and meant the hotel was able to serve the food quickly and efficiently.
Stayed 6 nights in Aug 2020
Response from The Marketing team on Sep 4, 2020
Dear Chris,thank you for your amazing review of our hotel.We are delighted to read your kind comments and the highlighting of our efforts for the well being and the safety of our guests.We hope that we will have the pleasure of serving you again in the future and thank you once again for your time.Best regards..

10/10 Excellent

marian, Romania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a very nice holiday,,,beutiful places,,,clear and warm sea,good food,nice people.
Stayed 6 nights in Aug 2020
Response from The Marketing team on Aug 25, 2020
Dear guest, thank you for the perfect rating and for your nice words about our resort. We are more than happy to read your kind comments about our staff and that your stay with us met your expectations. We send you our warmest greetings!..

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020
Response from The Marketing team on Aug 6, 2020
Dear Joanna,thank you for your positive review and for choosing our hotel. We try our best to make guests feel at home and we are glad to know that you enjoyed your stay with us. Looking forward to having you again as a guest in our hotel. Our warmest regards

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for families with children. The staff of the hotel did everything to help us with the kids. Allways nice. Alwayes clean.
Stayed 3 nights in Oct 2019
Response from Marketing Team on Oct 22, 2019
Dear guest, thank you for staying at Fodele Beach hotel and for your perfect review!We are pleased to read your kind comments about our staff.Your feedback will be shared with the staff to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time and we hope to see you again soon..Our kindest regards

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was great, the food was good and the room was big and clean
Stayed 4 nights in Aug 2019
Response from Marketing Team on Sep 9, 2019
Dear guest, It is truly gratifying to read that you had an excellent stay at our hotel. We are delighted that you enjoyed the facilities, but most important of all is that our staff is warm and professional and we fulfilled your expectations. We will gladly share your motivating feedback with the whole team. We are happy that we were able to offer you pleasant memories and lookinng forward to welcoming you back in the near future! Best regards..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great beach and water park. Very friendly
Stayed 1 night in Aug 2019
Response from Marketing Team on Sep 9, 2019
Dear guest, Thank you for the perfect review and for your kind comments about our staff, we will share them with all our team. We really appreciate that you took the time to write valuable comments about your stay at our hotel, especially for mentioning our beach and the unique water park.We would be very glad to welcome you back to our hotel in the future! Our kindest regards..

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Marketing Team on Aug 26, 2019
Dear guest, thank you for scoring us so high! We are delighted that you have enjoyed your stay with us and we hope to welcome you again offering you another amazing stay! Kindest regards..

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Marketing Team on Aug 23, 2019
Dear Vladimir, we thank you for your possitive feedback, we appreciate the time you haven taken to share your experience stay at Fodele Beach.We hope you will think of our hospitality with appreciation and will always remember us for any future travel plans!Best regards...

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
property: the resort is built on the side of a hill, a very steep hill. there is a small "train" that seats about 20 at most that goes by every 15-25 minutes, without it you'll suffer and it works till 22:30. back and forth from the room is not much of an option and takes time and effort. the waterpark is at the top of the mountain and the rest is at the bottom so prepare yourself if comming with kids, elderly or handicapped. there are a very limited amount of "snackbars", mostly for drinks not snacks. they too are limited by hours. the pools are not built for full capacity so if you want a chair at the pool you'll need to go down the mountain at about 06:30 and catch a place, a real bother, otherwise forget about it. the rooms are nice but a bit small but suffice. many toilets scattered in the premises. the beach is at the bottom and is very nice. the only way to leave the resort to get anywhere is by renting a car or ordering a taxi. nothing in the vicinity. staff: the staff are very very polite and helpfull. cleanliness: the resort is well maintained and very clean, aspecially the toilets which i think is important. car rental: there is one minimarket (if you can call it that) that rents cars. the lady is very impolite and cheated us. she promised us a car "full to full" but gave us 3/4. when we confronted her she said we should bring a bucket and she will give us gasoline. supply and demand is a ***. food: expected much much more diversity and choices, same every day
Stayed 5 nights in Aug 2019
Response from Marketing Team on Aug 14, 2019
Dear guest,thank you for sharing your experience pertaining to your recent stay in our resort.It seems that generally you enjoyed your holiday with us,we have taken note of your valuable comments and addressed the issues concerning the car rental to the headquarters. We will use these as monitor to improve the quality of services we offer to our guests. However we are glad to read your nice comments about our staff and the cleanliness of our resort. We thank you once more for your time,our best regards..

10/10 Excellent

Neomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Marketing Team on Aug 12, 2019
Dear Neomi, thank you for scoring us so high! We are delighted that you have enjoyed your stay with us and we hope to welcome you again offering you an amazing stay! Kindest regards..

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended - wonderful place
We were at Fodele for 6 days, the view is amazing the hotel is great. We enjoyed our stay a lot - the staff is super helpful & kind, the rooms are nicely decorated, clean & comfortable, the animation team is dynamic, creative and kind. We even got a surprise birthday cake for our son waiting in the fridge on his birthday - very nice attention. Last, we have specific dietary restrictions and the team accommodated our needs at every meal at no extra cost which we appreciated a lot.
Stayed 5 nights in Jul 2019
Response from Marketing Team on Aug 10, 2019
Dear Deborah,thank you so much for such a great review! Our staff give their best to make your leisure time memorable, thank you for appreciating it. We are extra happy to know our chef and kitchen managed to satisfy your taste as we put great effort in offering spotless dining experience. We sincerely hope that you will indeed come back again to enjoy our little paradise,thank you once more for your time,also for recommending our resort to other families.Warmest greetings from our entire team!..

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property the room just said should be one double bedroom but he was two single bed a Attach-together make a double bed there is not a double bed Not happy at all
Stayed 6 nights in Jul 2019
Response from Marketing Team on Aug 10, 2019
Dear guest, thank you for taking the time to review our hotel. We truly value the opinions of our customers and its sad to read about the incident with the beds of your room. Usually guests inform us in advance for any requests, as due to high capacity we have to prearrange this. In any case we appreciate your time and we will always be at your service, best regards…

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect vacation!
imazing kindness of the workers, was absolutlty a great time for my children and me. i really want to say thanks to all the workers in the hotel, they were very kind and the stay was above all our expectations. magnificent place with magnificent service. we are very happy we have picked this hotel. the food was variable and tasty, the rooms are spacious and comfort. the welcoming was fantastic. i really reccomend from all my heart.
Stayed 4 nights in Jul 2019
Response from Marketing Team on Aug 10, 2019
Dear Adi,thank you for sharing your Fodele Beach experience. As our main goal is to provide the authentic Greek hospitality combined with high level services your feedback is the best reward to us. We are extremely glad that we have fulfilled your expectations and your review will be shared with the whole team as it represents an excellent incentive for all of us to continue toward our highest mission, ”feel at home away from home”. Looking forward to welcoming you back! Kindest regards..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Marketing Team on Jul 31, 2019
Dear guest, Thank you for giving us a perfect rating!On behalf of everyone at Fodele beach Hotel, I would like to thank you for choosing to stay with us and hope to see you back soon! Best regards..

10/10 Excellent

Pili, Chaniá

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Fodele. Food was good. At the pool side and water slides not enough sun beds. You have to get your sun bed quite early. They should consider putting shade at the train stop. It was very hot and no shade. I would stay there again but when the prices are cheaper. I would not pay that price again. With my father’s heart condition we could not just walk up to our rooms we depended on the train. Making the reservation in March my father could’ve had a better room.
Stayed 2 nights in Jul 2019
Response from Marketing Team on Jul 9, 2019
Dear guest, thank you very much for your feedback regarding your experience at our hotel.We are pleased to read that you enjoyed your stay and the kind comments about our hotel.We truly value the opinions of our customers and their constructive comments. Once again thank you for your time and we look forward to welcoming you back in the near future!Best regards..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Friendly Resort
My family of four had a wonderful 3 night stay here. The facilities were great and they accommodated our young baby quite well. Our room was very clean and well kept. The food was great with many options including a buffet bar just for kids. The beach was wonderful. The resort partners with a water sports company that offers jet skis, wake boards, kayaks, and even a fly board which was a nice touch for the adventure seekers. The water sports aren't included in the all inclusive because it's a different company,but cost is reasonable. They offer a kids club, but wet didn't end up using it. The water slides and pools were great. My seven year old couldn't get enough. We just wish we had more time.
Stayed 2 nights in Jul 2019
Response from Marketing Team on Jul 9, 2019
Dear guest, thank you very much for your kind review of our hotel! Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We look forward to welcoming you back and thank you once again for the positive feedback.Best regards..

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was far from city, that was inconvenient. Food was great , cleanliness was good & but staff information was not helpful to guide us were to visit.
Stayed 2 nights in Jun 2019
Response from Marketing Team on Jul 6, 2019
Dear guest, we thank you for your positive feedback, we appreciate the time you haven taken to share your experience stay at Fodele Beach. We aim to provide a truly memorable experience, through our service from the heart and we really appreciate your constructive comments. We hope you will think of our hospitality with appreciation and will always remember us for any future travel plans!.. Best regards

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Additional charges on front desk! We were charged 90 euro additional unreasonable on arrival
Stayed 3 nights in Jun 2019
Response from Marketing Team on Jun 25, 2019
Dear guest,e sincerely appreciate you taking the time to inform us your recent experience in our resort. It is with sincere regret that we note your dissatisfaction regarding the additional charge upon arrival. As the reservation manager stated, your reservation was for 2 adults but there was also a child with you. At the time you realized that,and you accepted to pay the additional charge, as it was clear in the Expedia site that there is a surcharge for the child accomodation.Despite all we hope you enjoyed your stay with us and we hope this experience will not impair your trust in our resort and that you will give us the opportunity of welcoming you again soon. Best regards..

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019
Response from Marketing Team on Jun 18, 2019
Dear guest, thank you very much for sharing your great experience in Expedia and for scoring us so highly, much appreciated!We can't wait to see you soon again,warmest greetings from Crete and the entire team of Fodele Beach Hotel…

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The only aspect that may become difficult especially for elderly people are the many stairs that you may have to climb up and down from time to time, depending on the location of your room. (I had not problem with that, fortunately.) Overall, I liek this place!
Stayed 1 night in May 2019
Response from Marketing Team on May 19, 2019
Dear guest, thank you for taking the time to review our hotel. We are glad to hear that you had a pleasant stay with us. The hotel is build up on a hill, so some of our rooms are a bit higher but with magnificent view. If the guests though prefer rooms closer down, they can get it if they request!Once more we thank you for your time and looking forward to seeing you again soon!.. Best regards..

10/10 Excellent

Olympia, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've been there before and we're certainly coming back! Lovely atmosphere, lovely renovated room, modern restaurant and despite the late season stay, all the facilities were open and available. We were lucky with the weather also, so we could use the Water Park! The staff was doing its' best to make us feel welcome until the very last moment!
Stayed 2 nights in Oct 2018
Response from Marketing Team on Nov 1, 2018
Dear guest,thank you for the glowing review!We take a lot of pride in keeping our property looking sharp at all times.We appreciate your loyalty and your continued trust in our hotel and our staff.Thanks again for your time,looking forward to hosting you again next season.Best regards..

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We really enjoyed our stay in this hotel! The food was great, the room was just as shown in pictures, the staff was very nice and made us feel comfortable in our stay. Also the water park is great. The only thing is that they serve cocktails only after 17:30 (a lot of alcohol is still served but not cocktails) and that there is not a lot to do at night for adults (the entertainment is suitable mostly for children). But overall the stay was great!
Stayed 4 nights in Oct 2018
Response from Marketing Team on Oct 14, 2018
Dear guest, Thank you for the perfect review and for your kind comments about our staff, we will share them with all our tem.We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our brand new rooms,food and water park.We would be very glad to welcome you back to our hotel in the future! Best regards..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family friendly resort
Beautiful resort with stunning backdrop and beautiful beach. Buffet choice at breakfast, lunch and dinner was actually outstanding - didn’t tire of it. Staff are incredibly friendly and genuine - makes the stay that much more memorable. The bars and facilities (gym, water park) are good and hotel was clean and well maintained. Would go back in a flash!
Stayed 10 nights in Jul 2018
Response from Marketing Team on Sep 12, 2018
Dear guest, thank you very much for your great feedback and for choosing our Resort in Crete!We appreciate your comments and happy that we have met your expectations and were able to deliver the service you deserved.Delivering service excellence to our guests is our aim, and the whole team is much focused on this.We hope to see you again soon at Fodele Beach Hotel! Sincerely yours..

8/10 Good

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The crew was great, especially the guest relation- a lady naned Anna. The food was fresh, tasty and good. There are two in-house restaurants- Greek an Italuan which should be avoided. The water park was great
Stayed 4 nights in Aug 2018
Response from Marketing Team on Sep 8, 2018
Dear guest, thank you for taking the time to review your stay,we are very pleased to hear that our staff made your stay pleasant and that were instrumental to fulfil your expectations. .We truly value the opinions of our customers and their experiences and we have already forward your comments about the a la cart restaurants to the management.Thank you once more,best regards..

2/10 Terrible

Alon

Disliked: Property conditions & facilities, room comfort
Fodele is the Walking Steps hotel. Something is WRONG with the layout of the buildings in this hotel. This hotel is not built in any consideration of kids who need strollers or immobile people. The hotel is built on a hillside, instead of having path trails along the hill it is all steps over steps and more endless steps. They do have a train that takes you up, but they have no way of taking a stroller on it. So, you walk and you walk from the beach with the steps to the reception, which also has 3 level of floors (with steps between :) Climbing a hill with a stroller for 5 days wasn't easy. We are all more fit now that's for sure. All of these not-mobile friendly problems should be written in large font everywhere - on the hotel's website - not written anywhere, in booking - NOt Written! We felt like we paid to be able to climb up and down and walking 4000 steps a day - just to get to the beach or to the pool area there is NO elevator, you have to WALK STEPS! Not something a disabled person or a baby on a stroller can handle. You can't even go to the restaurant without having to lift the stroller down 2 floors. Other then the accessibility problem this hotel is overpriced. We paid $2000 for 4 nights. which sounds reasonable for a 5-star hotel, but we are still trying to understand how is this hotel a 5 stars hotel to begin with. The dining room is TOO crowded - they should either time it differently or just make it larger, Or maybe the acoustics are bad. It felt like t
Stayed 4 nights in Aug 2018
Response from Marketing Team on Sep 14, 2018
Dear guest, thank you for taking the time to review our hotel. We truly value the opinions of our customers and its sad to hear that we did not meet your expectations.The hotel is build up in a hill,as we describe in our site,and some of our rooms are a bit higher up but with magnificent view.Our guests though,can get rooms closer down to main facilities if they request it.Also two a la carte restaurants are at guests’ disposal for dinner,with Greek ans Italian cuisine with nice and quiet atmosphere.Thank you again for choosing our hotel,we will be always at your service.Best regards..

2/10 Terrible

Yossi

Disliked: Property conditions & facilities, room comfort
This is not a five star hotel . the facilities are not accessible in any way for small children or adults. the pools are small and very far from each other, to get to the room you got to climb a long way on foot. The mattress is one of the worst I ever slept on. The food here is repeatedly everyday. the restaurants in the hotel one Greek and one Italian serve very bad food, the same as they serve in the main dining room. ‏one thing is for sure, i never coming back to this place
Stayed 4 nights in Aug 2018
Response from Marketing Team on Sep 12, 2018
Dear guest, thank you for choosing our hotel for your stay and for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. Our hotel is five stars, with very good service and facilities and the two a la cart restaurants offer special Greek and Italian tastes.Also,the guests can have a room near the main building and close to facilities, if they request.Thank you once more for your time, we can assure you that we do our very best for all of our guests to have a pleasant stay with us. Best regards..

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families
Fondele beach is a large resort and caters perfectly for families looking for all inclusive relaxing holidays. The beach is great, there is a water park and few swimming pools. Our only complaint would be that the main swimming pool where the kids can safely stand up is always busy and not big enough to accommodate all the families in the resort. Fellow tourist were reserving the deck chair with their towels for the whole day so we never managed to find a free spot. Otherwise all was excellent . Amazing variety of food and drinks all day long. Stress free holidays and excellent, attentive staff . Recommended
Stayed 8 nights in Aug 2018
Response from Marketing Team on Sep 12, 2018
Dear guest, it was a great honour for all of us in Crete at Fodele Beach to have the opportunity to be at your service!We express our gratitude to you for sharing such a positive review about your latest stay with us.Together with our team, looking forward to welcoming you back and providing to you our attention and hospitality. best regards...

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fodele
Excellent
Stayed 5 nights in Aug 2018
Response from Marketing Team on Sep 12, 2018
Dear guest, thank you very much for your perfect rating! Best regards..

6/10 Okay

Verified traveler

Liked: Staff & service
The rooms were very small. A few unwanted large bugs in the room. The hotel is in a nice location and all the staff were lovely
Stayed 6 nights in Jul 2018
Response from Marketing Team on Oct 15, 2018
Dear guest,thank you for sharing your recent experience with us in Fodele Beach. It is sad to hear about the incident in your room, please be assured that we are taking the appropriate measures to ensure that such event will not occur in future and we have already addressed the cleanliness issue to housekeeping management. However, we are very pleased to read that you appreciated the friendliness and assistance of our staff. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.We hope this experience will not impair your trust in our resort and that you will give us the opportunity of welcoming you again soon.. Best regards