USEFUL information
Shipping costs
ITALY:
For all orders above 80 euro the shiping is for FREE (we ship with GLS) or
GLS: 8,5 euro
The shipment rate are not valid for islands and difficult destination, these are on demand or we could kindly ask for extra payment of the difference.
EU COUNTRIES:
For all orders above 100 euro the shipping is for FREE (we ship with GLS) or
DHL Express: up to the request
DHL Standard: 25 euro
GLS International: 13,9 euro
The shipment rate are not valid for islands and difficult destination, these are on demand or we could kindly ask for extra payment of the difference. For the shipping to some countries out from EU we could kindly ask extra payment for the shipping.
USA, CANADA, MEXICO and other countries out from EUROPE:
DHL: 90 euro (in the case of order more than 3 plants or any big plant please contact us by email to welovetropicalplants@gmail.com, the price could be changed).
Pick-up: for free
In San Sebastiano al Vesuvio (NA), Italy.
If you are outside the European Union, please contact us to calculate the updated shipping price (welovetropicalplants@gmail.com).
Shipping provider
ITALY :
GLS.
EU COUNTRIES:
DHL Standard, DHL EXPRESS or GLS.
SWITZERLAND, UNITED KINGDOM:
DHL Standard.
USA, CANADA, MEXICO, ASIA;
DHL Express.
Other areas up to the request, contact us by email (welovetropicalplants@gmail.com).
Shipping time
ITALY:
24/48 hours from shipping of the package (the time is not valid for island and the places difficult to reach).
EU COUNTRIES:
24/72 hours from shipping of the package with DHL EXPRESS (up to the request).
3-7 days from shipping of the package with GLS or DHL Standard (the destinations difficult to reach or far away up to 10 days).
SWITZERLAND, UNITED KINGDOM:
3-7 days from shipping of the package.
USA, MEXICO, CANADA:
up to 7 days from shipping of the package.
Pick-up is possible only after the previous confirmation.
Other countries: up to the request.
When do we ship
ITALY :
GLS, we ship mainly on Mondays and Tuesdays.
EU COUNTRIES:
DHL Standard, DHL EXPRESS o GLS, we ship mainly on Mondays.
SWITZERLAND, UNITED KINGDOM:
DHL Standard, we ship mainly on Mondays.
USA, CANADA, MEXICO, ASIA;
DHL Express, we ship only on Mondays.
Other areas up to the request, contact us by email (welovetropicalplants@gmail.com).
Packaging
We ship only healthy plants, the plants are shipped in the same pot and the same medium specified in the listing of each plant. The plants are packed in cotton, if possible each leaf separately, protected with the bamboo stick against moving in the cartoon box, mainly we are using double wrapped boxes.
During cold period we pack the plant in extra layer of pluriball and we ship with the Heatpack (for free).
Shipping out of Europe: we provide phytosanitary certificate (the price is included in the shipping), the plants are shipped bare root, or bare root with sphagnum (depend on the kind of the plant). The phytosanitary certificate we organise for fridays and we are shipping on mondays.