Cycle World

In the past years I have purchased 4 NEW motorcycles from this dealership.
2001 CRF 450R - 2006 Hayabusa - 2014 Honda CTX1300 and a 2023 Hayabusa
The sales and services staff during these years have exceeded all expectations, so much so that I decided to become a full-time employee on the sales force.
Working here, with such honest and dedicated people, makes coming to work each day a joy. I especially enjoy helping customers with their major purchase

wish I'd seen the reviews before. echoing many of the same complaints, won't tell you a price, and after a year of ownership finding additional "warranty" that I didn't even know existed and didn't sign! sure I'm an idiot for not checking more thoroughly through the fine print, but the fact I paid for a "contract" that was supposed to be signed by both myself and the dealer and wasn't shows dishonesty.

avoid at all costs.

My name is Kevin Duncan. I recently came to this shop for a oil change. The Service person made me aware of the other things wrong with bike and told me of a interest free loan that wasn't based on credit called snap.I was told it would cost a 1000 and I was approved for a 1000. When my bike was finished, I was directed to sign the loan papers to receive my Bike back. These papers looked nothing like the original it now said over 2000 was owed. I either had to sign the papers or come up with a 1000 on the spot!!!! I needed my bike for work that day so I felt compelled to sign. On the order it says labor charges added up to 700 at 110 an hour
I dropped my bike off at 930 and it was done by 1145
Cycle World works with a predatory lender who charges %187 interest!!!
They didn't work on my for 7-8 hours
My bike was returned to me in 2hrs!!!
I am a 60 yr old working man trying to make it and I needed my bike desperately for work

Good Service. Mary Meyers very helpful and knowledgeable.

I don't even know why I went back to this crap hole. I never have had a good experience with them. Hence why I would never buy an ATV there.

I dropped my daughter's ATV in there three weeks ago. Said they would look at it. Every time I call, it's 4 more days. For more days.

CHarged me for a new battery even though it had a new one.

Wants to open up the motor and see the problem but who knows if they will get to it.

Oh yeah. And rude on the phone.

Not all that stoked on Cycle World. I bought a dirt bike inner tube and didn't need it as it was a beading issue. Never even opened the box. But Cycle World has a policy where they don't do returns on inner tubes, citing customer integrity and product integrity return issues. No one advised me of this policy upon purchase and I think the parts guys could do better in advising customers when there is a no return policy on an item
Purchased

Dropped my bike off to get a tire mounted was told it would be $111 with tax when I go to pick it up the price changed to $138

Decent place for basic bike service. The staff is nice. The prices could be better. My reason for 4 stars today is the waiting room smells like a wet fart. Not sure if it's the refrigerator or what but it smells bad.

I was charged for a motorcycle battery and it was never replaced. I brought my Suzuki burgman to this shop which took 4 weeks get an ideal what was wrong. It took another 2 weeks to replace my solenoid. Pick up and return drop off cost me over 500 dollars an no new battery. This place reaks of rip off. Buy beware

Took our jet ski in for annual service. Quick and easy. The only thing was service department called offering us 2 different types of battery replacement, we chose our choice but it was replaced with their choice. Not quite satisfied with that. We didn't realize until we got home. Called back and was told the battery was out of stock which we thought it was odd that they offered both choices on the phone at first. Just saying