Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 3.9/5 1,813 reviews

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Pet-friendly hotel! Pets up to 33 lbs. allowed

Our accommodation(s)

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,813 reviews

TripAdvisor Rating  3.5/5  424 reviews

GOOD STAY

Customer review rating 4.0/5

Lucero A. Friends - Confirmed reviews ALL

THE POOL WAS DIRTY, WE COULDN'T USE IT

Satisfied friendly people ready to help 👍

Customer review rating 5.0/5

Jose F. Families - Confirmed reviews ALL

All Good 👍

Not so nice

Customer review rating 2.0/5

Gil Business - Confirmed reviews ALL

Room was not cleaned up correctly, I needed to ask 3 times to clean again the bathroom because it was bad

Noisy and dusty

Customer review rating 2.0/5

Enrique D. L. G. Families - Confirmed reviews ALL

You should close for business during construction. At least clise the floors were the construction is taking place. Very disappointed. I complained to front desk. Not coming back again unless I receive a refund for part of my bill.

Totally out of age

Customer review rating 0.5/5

Margarita Friends - Confirmed reviews ALL

The hotel is old, and they are touching it up to make it look better, but the fact is that the hotel is pretty old. The showers are disgusting, and it is pretty dangerous to climb up the tub. The light fixtures are old. The elevators were broken, very inconvenient for a 9th floor. The TVs are pretty old!! The towels are old. The whole experience was abysmal. It was for a wedding, and unfortunately, when the bridge went to look at the hotel, they were sure to show her the newly remodeled rooms, but when the guest arrived, surprise, you are on the crappy side and with no elevator.

Dear Miss. R., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Gaytán.

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Other web-users rate our hotel

  • 374 reviews 8.4/10 Location
  • 991 reviews 3.1/10 Room
  • 805 reviews 6.2/10 Service
  • 42 reviews 0.9/10 WiFi
  • 515 reviews 2.6/10 Cleanliness
  • 425 reviews 2.9/10 Amenities
  • 353 reviews 3/10 Comfort
  • 330 reviews 2.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.