Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,726 reviews

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Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

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Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,726 reviews

TripAdvisor Rating  4.5/5  3,805 reviews

Certificate of excellence 2024

Great Location, Great Hotel

TripAdvisor rating 4.0/5

WolfeStreetTravel TripAdvisor review

This is our second stay at the Sofitel Legend The Grand in Amsterdam - this time during the Christmas season as part of a trip trip that included Haarlem, Tallinn, and Riga (@wolfestreettravel on Instagram and wolfestreettravel.com). The location is outstanding and the hotel fit, finish, and service earned the five stars. We would say that getting to the spa / sauna / pool was really byzantine and complicated, almost requiring secret passageways and a back set of servant stairs and elevator.

Generally excellent

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Well located, well appointed, and with an excellent staff in all respects.

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Excellent Hotel

Customer review rating 4.5/5

L S. Couples - Confirmed reviews ALL

Great stay my only criticism is that breakfast is a little chaotic with us been seated and then ignored before calling over staff , breakfast on the first day took over an hour to arrive good job we wasn’t in a rush .

Dear Mr S., Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that overall you had an excellent experience at our hotel. We apologize for any inconvenience you experienced during breakfast service. Your feedback regarding the wait time and the initial lack of attention from our staff is concerning, and we will address this promptly with our team to ensure smoother and more efficient service in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicky Smit Guest Relations Supervisor

Exceptional Service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Everyone was so nice and helpful. We had excellent service from every person we encountered. The breakfast was delicious.

Dear Ms O., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. We're happy to hear that you had such a positive experience with our team and enjoyed the delicious breakfast. It's our goal to make every guest feel welcome and cared for, and your kind words are a great affirmation of our efforts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicky Smit Guest Relations Supervisor

Beautiful part of city in historic building

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Lovey hotel with nice amenities. Very friendly and professional staff. Large room. Nice showers. Nice turndown service. Amazing breakfast buffet. Very nice pool in the spa. Excellent concierge services.

Dear Ms U., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. How great to read that you did enjoy the amenities and concierge service. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Additionally I wish to share my apologies regarding your experience that you had with your view, indeed the canal view rooms have the view canal houses/ canals and indeed how lower the floors are, how less you can see of the canal houses and more of the water. I attached your preference with a lower floor to your profile. If you do choose to stay with us, we will make sure to welcome you in that kind of room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicky Smit Guest Relations Supervisor

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Other web-users rate our hotel

  • 689 reviews 9.5/10 Location
  • 906 reviews 8.3/10 Room
  • 1,496 reviews 9.2/10 Service
  • 7 reviews 2.6/10 WiFi
  • 400 reviews 8/10 Comfort
  • 392 reviews 9.1/10 Breakfast
  • 354 reviews 8/10 Food
  • 337 reviews 9.2/10 Vibe

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